Each item is unique and handcrafted from natural stones or other materials in accordance with the description of the item. All the materials to create an item are carefully handpicked to ensure best quality possible. The item pieces are designed and handcrafted one at the time by Izabela Stachnik – VenaBell or other artists marked in Brand. All the products come in organza bags. If you need gift box packaging to select such options before paying.
Delivery orders will be sent within 3 working days from the date of order. Once you click a purchase button a delivery by Royal Mail are added. A parcel will be sent First Class Standard Post or Second Class Standard Post according to your choice. Due to postal restriction I am unable to send jewellery outside the UK. If you wish to make special arrangements for delivery outside the UK, please contact me. Please be advised that you may be charged import duties and/or taxes once shipment reaches your country.
I use the service of Pay Pal for the purchasing of all products. Clicking on add cart button will take you into the Pay Pal secure site. If you a Pay Pal member you choose your method of payment. If you are not a member, you may still use Pay Pal , just enter your information as instructed on the Pay Pal page. By clicking on the “pay” button at the payment summary, you are consenting to be bound by our terms.
In the unilikely event that you are not entirely satisfied with you purchase, please return unused in original packaging. Please return item within 14 days of receiving. I will refund all expect the shipping cost, back to you. You will be liable for all postage costs incurred as a result of returning an item to me. I cannot issue a refund until I have received the goods. I recommend you obtain proof of posting when you returning any goods. Refunds not offered on commissions and earrings cannot be returned for Health & Safety Hygiene reason.
I only use secure internet connection. All transactions are handled by Pay Pal. VenaBell respect the privacy and is committed to ensuring that your privacy is protected. I do not share, distribute, rent or sell your private information or email address. All the information gathered by VenaBell is for our communication only and will be use in accordance with this privacy statement.